New Users:  Please review the following before proceeding.

Account Activation
Prior to using Infolink's web-based tenant and employment screening services you must activate your web account.  Please call Infolink customer service at 866-239-5831 to activate your web account.  You will need the following information to activate your account:

  • Member or Subscriber number

  • Address and telephone number associated with your membership or subscriber account

  • Desired password

Customer service will provide you with logon instructions.  Please keep in mind the client ID, user ID and password are case sensitive.

 

Infolink Fax Cover Sheet - click on this link to download the Infolink Fax Cover Sheet (required when requesting reports via facsimile or when requesting Complete Check services).

Infolink Resident Screening Guide - click on this link to download helpful hints regarding accessing and using Infolink resident screening services, as well as a discussion of your obligations under the state and federal consumer reporting law.  

TransUnion Credit Guide - click on this link to download the Trans Union Credit Guide.  The Guide will assist you to interpret information found in TransUnion credit reports.

 

 

San Diego County Apartment Association

Pacific Southwest Association of Realtors

Telephone Support

Toll Free Voice:  866-239-5831       Toll Free Fax:  866-239-5832

Monday through Friday - 8:30am-5:30pm Pacific 
Saturday - 10:00am-4:00pm Pacific 
Sunday - 12:00pm-4:00pm Pacific 

Telephone Reports - Monday through Friday Only

Holidays - Infolink is closed on national holidays.  Holiday hours (10am - 4pm) apply on the Friday after Thanksgiving and the Monday or Friday adjacent to Christmas and the 4th of July when they occur on  Tuesdays or Thursdays. 


Please click on the following link to submit an on-line customer support request.

On-line Support Request

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